What should attendants do if the MEIS is unavailable during a medical emergency?

In the event that the Medical Emergency Information System (MEIS) is unavailable during a medical emergency, flight attendants should provide information directly to Medlink. This action is crucial because Medlink is a dedicated medical support service that assists flight crews in managing in-flight medical emergencies by connecting them with medical professionals who can offer guidance based on the situation.

When MEIS is unavailable, the next best course of action is to still communicate with medical professionals to receive expert advice on how to care for the affected passenger. Providing detailed information about the situation, including the passenger's symptoms and any relevant medical history, allows Medlink to give accurate and targeted support.

In contrast, waiting for MEIS to become available or contacting ground personnel may lead to unnecessary delays in the emergency response, possibly affecting the passenger's health. Asking other passengers for details is not a reliable method for obtaining accurate medical information and could lead to confusion during a critical moment. Thus, directly communicating with Medlink ensures that trained medical assistance is available as swiftly as possible.